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English for Tourism Professionals: Dialogue: Tour Guide Theresa Handles a Customer Complaint

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Topic: Dialogue: Tour Guide Theresa Handles a Customer Complaint

This video will give you an introduction to how to handle a customer complaint. You will watch a phone call between Tour Guide Theresa and Mr. Kurowski.
M4V04
It was produced at Ohio University for the English for Tourism Professionals online course. This course is part of the AE E-Teacher Program sponsored by the U.S. Department of State and administered by FHI 360.

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English for Tourism Professionals: Dialogue: Tour Guide Theresa Handles a Customer Complaint

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Topic: Dialogue: Tour Guide Theresa Handles a Customer Complaint

This video will give you an introduction to how to handle a customer complaint. You will watch a phone call between Tour Guide Theresa and Mr. Kurowski.
M4V04
It was produced at Ohio University for the English for Tourism Professionals online course. This course is part of the AE E-Teacher Program sponsored by the U.S. Department of State and administered by FHI 360.

آموزش